{"id":"audible","page":"https://escalate.alexgaoth.com/#/c/audible","html":"https://escalate.alexgaoth.com/c/audible/","generated":"2026-10-15","company":{"id":"audible","name":"Audible","aliases":["audible.com","audible inc","audible membership"],"sector":"subscription","parent":"Amazon (Audible, Inc. is an affiliate of Amazon.com Services LLC)","website":"https://www.audible.com","account_url":"https://www.audible.com/account/overview","official_domains":["audible.com"],"regulators":["ftc"],"channels":[{"id":"account-details","type":"portal","label":"Audible Account Details page (cancel membership)","value":"https://www.audible.com/account/overview","purposes":["cancel_service"],"access":"login","notes":"Redirects to Amazon sign-in. The Conditions of Use say to cancel by visiting the account details page on Audible.com.","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Audible Contact Us (phone or chat after sign-in)","value":"https://www.audible.com/contactus","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"The page says \"Please sign in to contact us.\"","source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"mail"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel on the Account Details page on Audible.com or by phone or chat; app-store sign-ups cancel with Apple or Google. Use credits first, because they expire at cancellation.","evidence":["cancellation confirmation email","number of unused credits","date cancelled"],"steps":[{"do":"Spend any unused credits before cancelling. Credits expire immediately when the membership is cancelled."},{"do":"Sign in on Audible.com and cancel on the Account Details page.","channel":"account-details"},{"do":"If you cannot cancel online, call Customer Service or use chat after signing in.","channel":"customer-service-phone"},{"do":"If you signed up in the Audible app through Apple or Google, cancel through that app store."}],"facts":[{"kind":"process","claim":"\"You may cancel your membership plan and any subscriptions by visiting your account details page provided on Audible.com,\" or by contacting Customer Service by telephone or chat. Mobile app sign-ups are cancelled through Apple or Google.","issues":["cancel_service"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Credits expire immediately upon the cancellation or termination of your membership.\" Credits have no cash value.","issues":["cancel_service","refund_request"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Audible does not refund membership fees already paid when you cancel.","evidence":["receipt","membership start date"],"steps":[{"do":"If you were charged after cancelling or charged in error, call Customer Service with the order details.","channel":"customer-service-phone"},{"do":"If Audible does not reverse a charge made after a confirmed cancellation, dispute it with the card issuer."}],"facts":[{"kind":"policy","claim":"\"If you cancel your membership or subscription, you will not receive a refund of any fees already paid.\"","issues":["refund_request"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"Trial members can cancel through Account Details before the end of the trial period to avoid paid membership. Audible may place a temporary authorization on the payment method for a trial.","issues":["cancel_service"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"The fees for membership plans may change at any time.\" The Conditions of Use state no notice period.","issues":["bill_increase"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"known_blockers":["The Account Details page and the contact page need sign-in with the Amazon or Audible account.","Unused credits are lost at cancellation."]},"playbooks":{"cancel_service":{"company":{"id":"audible","name":"Audible","sector":"subscription","website":"https://www.audible.com","account_url":"https://www.audible.com/account/overview"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel on the Account Details page on Audible.com or by phone or chat; app-store sign-ups cancel with Apple or Google. Use credits first, because they expire at cancellation.","evidence":["cancellation confirmation email","number of unused credits","date cancelled"],"steps":[{"do":"Spend any unused credits before cancelling. Credits expire immediately when the membership is cancelled."},{"do":"Sign in on Audible.com and cancel on the Account Details page.","channel":{"id":"account-details","type":"portal","label":"Audible Account Details page (cancel membership)","value":"https://www.audible.com/account/overview","purposes":["cancel_service"],"access":"login","notes":"Redirects to Amazon sign-in. The Conditions of Use say to cancel by visiting the account details page on Audible.com.","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}},{"do":"If you cannot cancel online, call Customer Service or use chat after signing in.","channel":{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"}},{"do":"If you signed up in the Audible app through Apple or Google, cancel through that app store."}],"channels":[{"id":"account-details","type":"portal","label":"Audible Account Details page (cancel membership)","value":"https://www.audible.com/account/overview","purposes":["cancel_service"],"access":"login","notes":"Redirects to Amazon sign-in. The Conditions of Use say to cancel by visiting the account details page on Audible.com.","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Audible Contact Us (phone or chat after sign-in)","value":"https://www.audible.com/contactus","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"The page says \"Please sign in to contact us.\"","source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"\"You may cancel your membership plan and any subscriptions by visiting your account details page provided on Audible.com,\" or by contacting Customer Service by telephone or chat. Mobile app sign-ups are cancelled through Apple or Google.","issues":["cancel_service"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Credits expire immediately upon the cancellation or termination of your membership.\" Credits have no cash value.","issues":["cancel_service","refund_request"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"},{"kind":"policy","claim":"Trial members can cancel through Account Details before the end of the trial period to avoid paid membership. Audible may place a temporary authorization on the payment method for a trial.","issues":["cancel_service"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Account Details page and the contact page need sign-in with the Amazon or Audible account.","Unused credits are lost at cancellation."],"security":{"official_domains":["audible.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"refund_request":{"company":{"id":"audible","name":"Audible","sector":"subscription","website":"https://www.audible.com","account_url":"https://www.audible.com/account/overview"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Audible does not refund membership fees already paid when you cancel.","evidence":["receipt","membership start date"],"steps":[{"do":"If you were charged after cancelling or charged in error, call Customer Service with the order details.","channel":{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"}},{"do":"If Audible does not reverse a charge made after a confirmed cancellation, dispute it with the card issuer."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Audible Contact Us (phone or chat after sign-in)","value":"https://www.audible.com/contactus","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"The page says \"Please sign in to contact us.\"","source":"https://www.audible.com/contactus","last_verified":"2026-10-12"},{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"If you cancel your membership or subscription, you will not receive a refund of any fees already paid.\"","issues":["refund_request"],"source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Account Details page and the contact page need sign-in with the Amazon or Audible account.","Unused credits are lost at cancellation."],"security":{"official_domains":["audible.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Audible Customer Service","value":"+1-888-283-5051","purposes":["cancel_service","billing_error","refund_request","unauthorized_charge"],"source":"https://www.audible.com/contactus","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"mail","type":"mail","label":"Audible, Inc. address (Conditions of Use)","value":"Audible, Inc., 1 Washington Park, Newark, NJ 07102","source":"https://www.audible.com/legal/conditions-of-use","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["audible.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}