{"id":"ameren","page":"https://escalate.alexgaoth.com/#/c/ameren","html":"https://escalate.alexgaoth.com/c/ameren/","generated":"2026-10-15","company":{"id":"ameren","name":"Ameren","aliases":["Ameren Missouri","Ameren Illinois"],"sector":"utility","website":"https://www.ameren.com","notes":"Electric and gas utility with two operating companies: Ameren Missouri and Ameren Illinois. Programs differ by state; the website shows Missouri or Illinois content based on a location selector. Regulators: Missouri Public Service Commission; Illinois Commerce Commission.","channels":[{"id":"illinois-phone","type":"phone","label":"Ameren Illinois residential customer service","value":"+1-800-755-5000","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"illinois-mail","type":"mail","label":"Ameren Illinois correspondence","value":"Ameren Illinois, PO Box 88034, Chicago, IL 60680-1034","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"outage-center","type":"web_form","label":"Report an outage (Outage Center)","value":"https://www.ameren.com/outages","purposes":["service_outage"],"notes":"The outage page lists no phone number; it points to the Report Outage link and the Ameren app.","source":"https://www.ameren.com/outages","last_verified":"2026-10-12"},{"id":"payment-agreements","type":"portal","label":"Deferred payment agreements (sign in to set up)","value":"https://www.ameren.com/bill/assistance/agreements","purposes":["disconnection"],"access":"login","source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"id":"assistance-page","type":"portal","label":"Energy assistance programs (LIHEAP, Keeping Current, Dollar More, discounts)","value":"https://www.ameren.com/bill/assistance","purposes":["disconnection"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"},{"id":"health-support-page","type":"portal","label":"Health support (Medical Hardship Extension, Medical Equipment Registry, Caring Contact)","value":"https://www.ameren.com/bill/assistance/health","purposes":["disconnection","service_outage"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"missouri-phone","note":"Illinois: illinois-phone."},{"rung":"supervisor"},{"rung":"written_complaint","channel":"missouri-mail","note":"Illinois: illinois-mail. Ameren publishes no separate complaint channel."},{"rung":"state_agency","agency_kind":"utility_commission","note":"Missouri Public Service Commission; Illinois Commerce Commission."},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"billing_error","summary":"Dispute with Ameren by phone and in writing, then with the state commission.","evidence":["the bill","meter readings","earlier bills","notes of each call"],"steps":[{"do":"Call customer service for your state. Ask whether the reading was estimated and ask for a correction or a meter test.","channel":"missouri-phone","note":"Illinois customers use illinois-phone."},{"do":"Send the dispute in writing to the correspondence address for your state.","channel":"missouri-mail"},{"do":"If not resolved, complain to the Missouri Public Service Commission or the Illinois Commerce Commission."}]},{"issue":"disconnection","summary":"Set up a deferred payment agreement (smaller down payment in winter), apply for assistance, and have a medical provider request a Medical Hardship Extension.","evidence":["disconnection notice","account number","LIHEAP application","medical provider letter"],"steps":[{"do":"Sign in and set up a deferred payment agreement before the disconnection date.","channel":"payment-agreements"},{"do":"Apply for LIHEAP and Ameren's assistance programs.","channel":"assistance-page"},{"do":"If someone's health is at risk, have the medical provider send the Medical Hardship request on Ameren's form or on official letterhead.","channel":"health-support-page"}],"facts":[{"kind":"policy","claim":"A Deferred Payment Agreement needs a payment of 25% of the past-due amount (April 1 to November 30) or 10% (December 1 to March 31). LIHEAP-qualified customers may be required to pay 20%.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"kind":"policy","claim":"Outside the Cold Weather Rule period, the full past-due balance must be paid before a new agreement can be made. During the Cold Weather Rule, an agreement can be set up once the minimum amount for reconnection is received.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"kind":"process","claim":"For a Medical Hardship Extension, the customer's medical provider must send the request on Ameren's form or on official letterhead with the required details.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois residential customers who meet the income-eligible requirements have deposits for new service and late payment charges waived.","issues":["disconnection","deposit_refund"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Dollar More gives eligible customers up to $600.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report outages online or in the app; register medical equipment for planned-outage notices.","evidence":["service address","outage start time"],"steps":[{"do":"Report the outage in the Outage Center or the Ameren app.","channel":"outage-center"},{"do":"Register electric medical equipment so Ameren can notify you of planned maintenance outages. Keep a backup plan for emergency outages.","channel":"health-support-page"}]}],"tips":[{"kind":"official","text":"Caring Contact (formerly Third Party Notification) lets a trusted person know about a disconnection notice. Ameren says it is not currently available to Illinois customers.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}],"known_blockers":["Deferred payment agreements are set up after sign-in; business accounts must call the Credit Department.","Ameren lists no outage phone number on its outage page."],"official_domains":["ameren.com","amerenillinois.com"],"security":{"never_asks":[{"kind":"policy","claim":"Ameren Illinois says it will never request payment by Green Dot card, MoneyPak or other prepaid credit card.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois says it will never threaten to disconnect service unless payment is made immediately.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers threaten to disconnect service unless payment is received immediately, and often say a service person is on the way to shut off the power.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers demand immediate payment and suggest Bitcoin, prepaid money cards or cash apps.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers offer to wipe out the total amount due in exchange for an immediate partial or specially discounted payment.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Search engine postings copy Ameren's contact information but link to scammers' phone numbers and websites.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers claim the customer overpaid and ask for bank or card details. Ameren says it credits the account or mails a refund check instead.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-missouri-phone","type":"phone","label":"Report a suspected scam call (Ameren Missouri)","value":"+1-800-552-7583","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"id":"report-scam-illinois-phone","type":"phone","label":"Report a suspected scam call (Ameren Illinois)","value":"+1-800-755-5000","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"ameren","name":"Ameren","sector":"utility","website":"https://www.ameren.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute with Ameren by phone and in writing, then with the state commission.","evidence":["the bill","meter readings","earlier bills","notes of each call"],"steps":[{"do":"Call customer service for your state. Ask whether the reading was estimated and ask for a correction or a meter test.","note":"Illinois customers use illinois-phone.","channel":{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"do":"Send the dispute in writing to the correspondence address for your state.","channel":{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"do":"If not resolved, complain to the Missouri Public Service Commission or the Illinois Commerce Commission."}],"channels":[{"id":"illinois-phone","type":"phone","label":"Ameren Illinois residential customer service","value":"+1-800-755-5000","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"illinois-mail","type":"mail","label":"Ameren Illinois correspondence","value":"Ameren Illinois, PO Box 88034, Chicago, IL 60680-1034","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Illinois: illinois-phone.","channel":{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Illinois: illinois-mail. Ameren publishes no separate complaint channel.","channel":{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Missouri Public Service Commission; Illinois Commerce Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Deferred payment agreements are set up after sign-in; business accounts must call the Credit Department.","Ameren lists no outage phone number on its outage page."],"security":{"official_domains":["ameren.com","amerenillinois.com"],"never_asks":[{"kind":"policy","claim":"Ameren Illinois says it will never request payment by Green Dot card, MoneyPak or other prepaid credit card.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois says it will never threaten to disconnect service unless payment is made immediately.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers threaten to disconnect service unless payment is received immediately, and often say a service person is on the way to shut off the power.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers demand immediate payment and suggest Bitcoin, prepaid money cards or cash apps.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers offer to wipe out the total amount due in exchange for an immediate partial or specially discounted payment.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Search engine postings copy Ameren's contact information but link to scammers' phone numbers and websites.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers claim the customer overpaid and ask for bank or card details. Ameren says it credits the account or mails a refund check instead.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-missouri-phone","type":"phone","label":"Report a suspected scam call (Ameren Missouri)","value":"+1-800-552-7583","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"id":"report-scam-illinois-phone","type":"phone","label":"Report a suspected scam call (Ameren Illinois)","value":"+1-800-755-5000","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":23},"verified_from":{"page":23},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 23 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and gas utility with two operating companies: Ameren Missouri and Ameren Illinois. Programs differ by state; the website shows Missouri or Illinois content based on a location selector. Regulators: Missouri Public Service Commission; Illinois Commerce Commission.","warnings":[]},"disconnection":{"company":{"id":"ameren","name":"Ameren","sector":"utility","website":"https://www.ameren.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Set up a deferred payment agreement (smaller down payment in winter), apply for assistance, and have a medical provider request a Medical Hardship Extension.","evidence":["disconnection notice","account number","LIHEAP application","medical provider letter"],"steps":[{"do":"Sign in and set up a deferred payment agreement before the disconnection date.","channel":{"id":"payment-agreements","type":"portal","label":"Deferred payment agreements (sign in to set up)","value":"https://www.ameren.com/bill/assistance/agreements","purposes":["disconnection"],"access":"login","source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"}},{"do":"Apply for LIHEAP and Ameren's assistance programs.","channel":{"id":"assistance-page","type":"portal","label":"Energy assistance programs (LIHEAP, Keeping Current, Dollar More, discounts)","value":"https://www.ameren.com/bill/assistance","purposes":["disconnection"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"}},{"do":"If someone's health is at risk, have the medical provider send the Medical Hardship request on Ameren's form or on official letterhead.","channel":{"id":"health-support-page","type":"portal","label":"Health support (Medical Hardship Extension, Medical Equipment Registry, Caring Contact)","value":"https://www.ameren.com/bill/assistance/health","purposes":["disconnection","service_outage"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}}],"channels":[{"id":"illinois-phone","type":"phone","label":"Ameren Illinois residential customer service","value":"+1-800-755-5000","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"payment-agreements","type":"portal","label":"Deferred payment agreements (sign in to set up)","value":"https://www.ameren.com/bill/assistance/agreements","purposes":["disconnection"],"access":"login","source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"id":"assistance-page","type":"portal","label":"Energy assistance programs (LIHEAP, Keeping Current, Dollar More, discounts)","value":"https://www.ameren.com/bill/assistance","purposes":["disconnection"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"},{"id":"health-support-page","type":"portal","label":"Health support (Medical Hardship Extension, Medical Equipment Registry, Caring Contact)","value":"https://www.ameren.com/bill/assistance/health","purposes":["disconnection","service_outage"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"A Deferred Payment Agreement needs a payment of 25% of the past-due amount (April 1 to November 30) or 10% (December 1 to March 31). LIHEAP-qualified customers may be required to pay 20%.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"kind":"policy","claim":"Outside the Cold Weather Rule period, the full past-due balance must be paid before a new agreement can be made. During the Cold Weather Rule, an agreement can be set up once the minimum amount for reconnection is received.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/agreements","last_verified":"2026-10-12"},{"kind":"process","claim":"For a Medical Hardship Extension, the customer's medical provider must send the request on Ameren's form or on official letterhead with the required details.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois residential customers who meet the income-eligible requirements have deposits for new service and late payment charges waived.","issues":["disconnection","deposit_refund"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Dollar More gives eligible customers up to $600.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"Caring Contact (formerly Third Party Notification) lets a trusted person know about a disconnection notice. Ameren says it is not currently available to Illinois customers.","issues":["disconnection"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}],"escalation":[{"index":0,"rung":"frontline","note":"Illinois: illinois-phone.","channel":{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Illinois: illinois-mail. Ameren publishes no separate complaint channel.","channel":{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Missouri Public Service Commission; Illinois Commerce Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Deferred payment agreements are set up after sign-in; business accounts must call the Credit Department.","Ameren lists no outage phone number on its outage page."],"security":{"official_domains":["ameren.com","amerenillinois.com"],"never_asks":[{"kind":"policy","claim":"Ameren Illinois says it will never request payment by Green Dot card, MoneyPak or other prepaid credit card.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois says it will never threaten to disconnect service unless payment is made immediately.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers threaten to disconnect service unless payment is received immediately, and often say a service person is on the way to shut off the power.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers demand immediate payment and suggest Bitcoin, prepaid money cards or cash apps.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers offer to wipe out the total amount due in exchange for an immediate partial or specially discounted payment.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Search engine postings copy Ameren's contact information but link to scammers' phone numbers and websites.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers claim the customer overpaid and ask for bank or card details. Ameren says it credits the account or mails a refund check instead.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-missouri-phone","type":"phone","label":"Report a suspected scam call (Ameren Missouri)","value":"+1-800-552-7583","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"id":"report-scam-illinois-phone","type":"phone","label":"Report a suspected scam call (Ameren Illinois)","value":"+1-800-755-5000","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":23},"verified_from":{"page":23},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 23 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and gas utility with two operating companies: Ameren Missouri and Ameren Illinois. Programs differ by state; the website shows Missouri or Illinois content based on a location selector. Regulators: Missouri Public Service Commission; Illinois Commerce Commission.","warnings":[]},"service_outage":{"company":{"id":"ameren","name":"Ameren","sector":"utility","website":"https://www.ameren.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report outages online or in the app; register medical equipment for planned-outage notices.","evidence":["service address","outage start time"],"steps":[{"do":"Report the outage in the Outage Center or the Ameren app.","channel":{"id":"outage-center","type":"web_form","label":"Report an outage (Outage Center)","value":"https://www.ameren.com/outages","purposes":["service_outage"],"notes":"The outage page lists no phone number; it points to the Report Outage link and the Ameren app.","source":"https://www.ameren.com/outages","last_verified":"2026-10-12"}},{"do":"Register electric medical equipment so Ameren can notify you of planned maintenance outages. Keep a backup plan for emergency outages.","channel":{"id":"health-support-page","type":"portal","label":"Health support (Medical Hardship Extension, Medical Equipment Registry, Caring Contact)","value":"https://www.ameren.com/bill/assistance/health","purposes":["disconnection","service_outage"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}}],"channels":[{"id":"illinois-phone","type":"phone","label":"Ameren Illinois residential customer service","value":"+1-800-755-5000","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"},{"id":"outage-center","type":"web_form","label":"Report an outage (Outage Center)","value":"https://www.ameren.com/outages","purposes":["service_outage"],"notes":"The outage page lists no phone number; it points to the Report Outage link and the Ameren app.","source":"https://www.ameren.com/outages","last_verified":"2026-10-12"},{"id":"health-support-page","type":"portal","label":"Health support (Medical Hardship Extension, Medical Equipment Registry, Caring Contact)","value":"https://www.ameren.com/bill/assistance/health","purposes":["disconnection","service_outage"],"source":"https://www.ameren.com/bill/assistance/health","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Illinois: illinois-phone.","channel":{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Illinois: illinois-mail. Ameren publishes no separate complaint channel.","channel":{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Missouri Public Service Commission; Illinois Commerce Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Deferred payment agreements are set up after sign-in; business accounts must call the Credit Department.","Ameren lists no outage phone number on its outage page."],"security":{"official_domains":["ameren.com","amerenillinois.com"],"never_asks":[{"kind":"policy","claim":"Ameren Illinois says it will never request payment by Green Dot card, MoneyPak or other prepaid credit card.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois says it will never threaten to disconnect service unless payment is made immediately.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers threaten to disconnect service unless payment is received immediately, and often say a service person is on the way to shut off the power.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers demand immediate payment and suggest Bitcoin, prepaid money cards or cash apps.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers offer to wipe out the total amount due in exchange for an immediate partial or specially discounted payment.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Search engine postings copy Ameren's contact information but link to scammers' phone numbers and websites.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers claim the customer overpaid and ask for bank or card details. Ameren says it credits the account or mails a refund check instead.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-missouri-phone","type":"phone","label":"Report a suspected scam call (Ameren Missouri)","value":"+1-800-552-7583","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"id":"report-scam-illinois-phone","type":"phone","label":"Report a suspected scam call (Ameren Illinois)","value":"+1-800-755-5000","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":23},"verified_from":{"page":23},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 23 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and gas utility with two operating companies: Ameren Missouri and Ameren Illinois. Programs differ by state; the website shows Missouri or Illinois content based on a location selector. Regulators: Missouri Public Service Commission; Illinois Commerce Commission.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","note":"Illinois: illinois-phone.","channel":{"id":"missouri-phone","type":"phone","label":"Ameren Missouri residential customer service (also to request medical registry and Caring Contact forms)","value":"+1-800-552-7583","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","service_outage","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Illinois: illinois-mail. Ameren publishes no separate complaint channel.","channel":{"id":"missouri-mail","type":"mail","label":"Ameren Missouri correspondence","value":"Ameren Missouri, PO Box 790098, St. Louis, MO 63179-0098","purposes":["billing_error","deposit_refund","poor_service"],"source":"https://www.ameren.com/customer-service","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Missouri Public Service Commission; Illinois Commerce Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["ameren.com","amerenillinois.com"],"never_asks":[{"kind":"policy","claim":"Ameren Illinois says it will never request payment by Green Dot card, MoneyPak or other prepaid credit card.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Ameren Illinois says it will never threaten to disconnect service unless payment is made immediately.","source":"https://www.ameren.com/-/media/illinois-site/files/media-resources/scamkit/scam-awareness-week-fact-sheet.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers threaten to disconnect service unless payment is received immediately, and often say a service person is on the way to shut off the power.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers demand immediate payment and suggest Bitcoin, prepaid money cards or cash apps.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers offer to wipe out the total amount due in exchange for an immediate partial or specially discounted payment.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Search engine postings copy Ameren's contact information but link to scammers' phone numbers and websites.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers claim the customer overpaid and ask for bank or card details. Ameren says it credits the account or mails a refund check instead.","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-missouri-phone","type":"phone","label":"Report a suspected scam call (Ameren Missouri)","value":"+1-800-552-7583","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"},{"id":"report-scam-illinois-phone","type":"phone","label":"Report a suspected scam call (Ameren Illinois)","value":"+1-800-755-5000","source":"https://www.ameren.com/customer-service/scam-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":23},"verified_from":{"page":23},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 23 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}