{"id":"adobe","page":"https://escalate.alexgaoth.com/#/c/adobe","html":"https://escalate.alexgaoth.com/c/adobe/","generated":"2026-10-15","company":{"id":"adobe","name":"Adobe (Creative Cloud and Acrobat subscriptions)","aliases":["adobe creative cloud","creative cloud","adobe acrobat","adobe inc"],"sector":"subscription","parent":"Adobe Inc.","website":"https://www.adobe.com","account_url":"https://account.adobe.com/","official_domains":["adobe.com"],"security":{"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Report an email, website or pop-up that falsely claims to represent Adobe","value":"phishing@adobe.com","purposes":["fraud"],"notes":"Read from search-result text of this page on 2026-10-12; the page blocked automated fetches.","source":"https://helpx.adobe.com/security/alertus.html","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Terms quoted below are from the Adobe Subscription and Cancellation Terms with an effective date of August 1st, 2026. The plan label in the terms is \"Annual contract, billed monthly\".","channels":[{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-support"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel in the Adobe Account or through Customer Support. Check the plan type first; an annual contract billed monthly has a lump-sum fee after 14 days.","evidence":["plan name and type","initial order date","cancellation confirmation"],"steps":[{"do":"Find the plan type (monthly, annual contract billed monthly, or annual prepaid) and the initial order date.","channel":"manage-plan"},{"do":"To avoid the early cancellation fee and get a full refund, cancel within 14 days of the initial order.","channel":"manage-plan"},{"do":"If you cannot cancel online, contact Customer Support.","channel":"customer-support"}],"facts":[{"kind":"process","claim":"\"You can cancel your subscription anytime via your Adobe Account or by contacting Customer Support.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"fee","id":"annual-billed-monthly-etf","claim":"Annual contract, billed monthly (Creative Cloud for Individuals): \"Should you cancel after 14 days, you'll be charged a lump sum amount of 50% of your remaining contract obligation, and your service will continue until the end of that month's billing period.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"fee","id":"annual-billed-monthly-etf-california","claim":"Annual contract, billed monthly: \"For customers in California, should you cancel after 14 days, you'll be charged a lump sum amount of 30% of your annual commitment and your service will continue until the end of that month's billing period.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Every plan type gets a full refund if cancelled within 14 days of the initial order; after that, monthly and annual prepaid payments are non-refundable.","evidence":["initial order date","invoice"],"steps":[{"do":"Cancel within 14 days of the initial order. The refund comes with the cancellation.","channel":"manage-plan"},{"do":"If the refund does not appear, contact Customer Support with the order date.","channel":"customer-support"}],"facts":[{"kind":"deadline","claim":"\"If you cancel within 14 days of your initial order, you'll be fully refunded.\" (monthly, annual billed monthly, and annual prepaid plans)","issues":["refund_request","cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Monthly plan: \"If you cancel after 14 days, your payment is non-refundable,\" and service continues to the end of that month's billing period. Annual prepaid: non-refundable after 14 days, and service continues to the end of the contracted term.","issues":["refund_request"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Adobe notifies rate changes with the option to cancel.","evidence":["rate change notice","plan type"],"steps":[{"do":"If you do not accept the new rate, cancel. On an annual contract billed monthly, ask Customer Support whether the early cancellation fee applies when you cancel because of a rate change.","channel":"customer-support"}],"facts":[{"kind":"policy","claim":"Adobe says it \"will notify you of any rate change with the option to cancel.\"","issues":["bill_increase"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"\"At the end of your free trial, your subscription begins, and Adobe will automatically charge your payment method.\" \"If you cancel before the end of your free trial, your payment method won't be charged.\"","issues":["cancel_service","refund_request"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"known_blockers":["The Adobe Account plan page needs sign-in and a JavaScript browser. The Adobe help center (helpx.adobe.com) blocks automated fetches.","No customer support phone number is published on adobe.com contact pages; the numbers listed there are for sales.","Annual contracts billed monthly carry a lump-sum early cancellation fee after 14 days."]},"playbooks":{"cancel_service":{"company":{"id":"adobe","name":"Adobe (Creative Cloud and Acrobat subscriptions)","sector":"subscription","website":"https://www.adobe.com","account_url":"https://account.adobe.com/"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel in the Adobe Account or through Customer Support. Check the plan type first; an annual contract billed monthly has a lump-sum fee after 14 days.","evidence":["plan name and type","initial order date","cancellation confirmation"],"steps":[{"do":"Find the plan type (monthly, annual contract billed monthly, or annual prepaid) and the initial order date.","channel":{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"do":"To avoid the early cancellation fee and get a full refund, cancel within 14 days of the initial order.","channel":{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"do":"If you cannot cancel online, contact Customer Support.","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}}],"channels":[{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"\"You can cancel your subscription anytime via your Adobe Account or by contacting Customer Support.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"fee","id":"annual-billed-monthly-etf","claim":"Annual contract, billed monthly (Creative Cloud for Individuals): \"Should you cancel after 14 days, you'll be charged a lump sum amount of 50% of your remaining contract obligation, and your service will continue until the end of that month's billing period.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"fee","id":"annual-billed-monthly-etf-california","claim":"Annual contract, billed monthly: \"For customers in California, should you cancel after 14 days, you'll be charged a lump sum amount of 30% of your annual commitment and your service will continue until the end of that month's billing period.\"","issues":["cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"At the end of your free trial, your subscription begins, and Adobe will automatically charge your payment method.\" \"If you cancel before the end of your free trial, your payment method won't be charged.\"","issues":["cancel_service","refund_request"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Adobe Account plan page needs sign-in and a JavaScript browser. The Adobe help center (helpx.adobe.com) blocks automated fetches.","No customer support phone number is published on adobe.com contact pages; the numbers listed there are for sales.","Annual contracts billed monthly carry a lump-sum early cancellation fee after 14 days."],"security":{"official_domains":["adobe.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Report an email, website or pop-up that falsely claims to represent Adobe","value":"phishing@adobe.com","purposes":["fraud"],"notes":"Read from search-result text of this page on 2026-10-12; the page blocked automated fetches.","source":"https://helpx.adobe.com/security/alertus.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":22},"verified_from":{"page":9,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 22 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Terms quoted below are from the Adobe Subscription and Cancellation Terms with an effective date of August 1st, 2026. The plan label in the terms is \"Annual contract, billed monthly\".","warnings":[]},"refund_request":{"company":{"id":"adobe","name":"Adobe (Creative Cloud and Acrobat subscriptions)","sector":"subscription","website":"https://www.adobe.com","account_url":"https://account.adobe.com/"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Every plan type gets a full refund if cancelled within 14 days of the initial order; after that, monthly and annual prepaid payments are non-refundable.","evidence":["initial order date","invoice"],"steps":[{"do":"Cancel within 14 days of the initial order. The refund comes with the cancellation.","channel":{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"do":"If the refund does not appear, contact Customer Support with the order date.","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}}],"channels":[{"id":"manage-plan","type":"portal","label":"Adobe Account plan management (cancel)","value":"https://www.adobe.com/go/acctmgmt_plan","purposes":["cancel_service","refund_request"],"access":"login","notes":"Opens the Adobe Account plan page, which needs sign-in and a browser with JavaScript.","source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"\"If you cancel within 14 days of your initial order, you'll be fully refunded.\" (monthly, annual billed monthly, and annual prepaid plans)","issues":["refund_request","cancel_service"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Monthly plan: \"If you cancel after 14 days, your payment is non-refundable,\" and service continues to the end of that month's billing period. Annual prepaid: non-refundable after 14 days, and service continues to the end of the contracted term.","issues":["refund_request"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"At the end of your free trial, your subscription begins, and Adobe will automatically charge your payment method.\" \"If you cancel before the end of your free trial, your payment method won't be charged.\"","issues":["cancel_service","refund_request"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Adobe Account plan page needs sign-in and a JavaScript browser. The Adobe help center (helpx.adobe.com) blocks automated fetches.","No customer support phone number is published on adobe.com contact pages; the numbers listed there are for sales.","Annual contracts billed monthly carry a lump-sum early cancellation fee after 14 days."],"security":{"official_domains":["adobe.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Report an email, website or pop-up that falsely claims to represent Adobe","value":"phishing@adobe.com","purposes":["fraud"],"notes":"Read from search-result text of this page on 2026-10-12; the page blocked automated fetches.","source":"https://helpx.adobe.com/security/alertus.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":22},"verified_from":{"page":9,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 22 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Terms quoted below are from the Adobe Subscription and Cancellation Terms with an effective date of August 1st, 2026. The plan label in the terms is \"Annual contract, billed monthly\".","warnings":[]},"bill_increase":{"company":{"id":"adobe","name":"Adobe (Creative Cloud and Acrobat subscriptions)","sector":"subscription","website":"https://www.adobe.com","account_url":"https://account.adobe.com/"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Adobe notifies rate changes with the option to cancel.","evidence":["rate change notice","plan type"],"steps":[{"do":"If you do not accept the new rate, cancel. On an annual contract billed monthly, ask Customer Support whether the early cancellation fee applies when you cancel because of a rate change.","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}}],"channels":[],"facts":[{"kind":"policy","claim":"Adobe says it \"will notify you of any rate change with the option to cancel.\"","issues":["bill_increase"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Adobe Account plan page needs sign-in and a JavaScript browser. The Adobe help center (helpx.adobe.com) blocks automated fetches.","No customer support phone number is published on adobe.com contact pages; the numbers listed there are for sales.","Annual contracts billed monthly carry a lump-sum early cancellation fee after 14 days."],"security":{"official_domains":["adobe.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Report an email, website or pop-up that falsely claims to represent Adobe","value":"phishing@adobe.com","purposes":["fraud"],"notes":"Read from search-result text of this page on 2026-10-12; the page blocked automated fetches.","source":"https://helpx.adobe.com/security/alertus.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":22},"verified_from":{"page":9,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 22 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Terms quoted below are from the Adobe Subscription and Cancellation Terms with an effective date of August 1st, 2026. The plan label in the terms is \"Annual contract, billed monthly\".","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support","type":"portal","label":"Adobe Customer Support (Help Center)","value":"https://helpx.adobe.com/support.html","purposes":["cancel_service","refund_request","billing_error"],"source":"https://www.adobe.com/legal/subscription-terms.html","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["adobe.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Report an email, website or pop-up that falsely claims to represent Adobe","value":"phishing@adobe.com","purposes":["fraud"],"notes":"Read from search-result text of this page on 2026-10-12; the page blocked automated fetches.","source":"https://helpx.adobe.com/security/alertus.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":22},"verified_from":{"page":9,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 22 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Adobe — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/adobe.md","markdown":"## In short\n\nCheck your plan type before you cancel. Every Adobe plan is fully refunded if you cancel within 14 days of the initial order; after that, an \"annual, billed monthly\" plan charges a lump sum of 50% of the remaining contract (30% of the annual commitment in California). Cancel in your Adobe Account or through Customer Support. In March 2026 the Justice Department announced a proposed $150 million settlement over Adobe's early termination fee and cancellation process; it needs court approval.\n\n## How complaints actually go\n\n- Adobe's terms say you can cancel any time in your Adobe Account or by contacting Customer Support. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- The terms point to Adobe Customer Support, the Help Center at helpx.adobe.com, for cancellation and refund help. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- In June 2024 the Justice Department, on referral from the FTC, sued Adobe and two executives, alleging that Adobe hid the early termination fee for the \"annual paid monthly\" plan and made online and phone cancellation hard, in violation of ROSCA. [FTC press release, June 17, 2024](https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling)\n- On March 13, 2026 the Justice Department announced a proposed stipulated order: $75 million in civil penalties and $75 million in free services to customers. Adobe must disclose any early termination fee and how it is calculated before enrollment, remind customers before a free trial longer than seven days converts to a plan with that fee, and provide easy ways to cancel. The order takes effect only if the court enters it. [Justice Department, March 13, 2026](https://www.justice.gov/opa/pr/adobe-agrees-150-million-settlement-and-injunction-resolve-alleged-violations-restore-online)\n\n## What tends to work\n\n- Cancel within 14 days of the initial order: Adobe's terms say \"you'll be fully refunded\" for monthly, annual billed monthly and annual prepaid plans. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- If a rate change notice arrives, Adobe says it \"will notify you of any rate change with the option to cancel\"; on an annual billed monthly plan, ask Customer Support whether the early cancellation fee applies when you cancel because of the change. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- If charges continue after you cancel, the FTC advises disputing them with your card company, following up in writing by certified mail with a return receipt, and reporting at ReportFraud.ftc.gov. [FTC: free trials, auto-renewals and subscriptions](https://consumer.ftc.gov/articles/getting-and-out-free-trials-auto-renewals-and-negative-option-subscriptions)\n\n## Traps and fine print\n\n- Annual contract, billed monthly: cancel after 14 days and you are charged a lump sum of 50% of the remaining contract obligation; in California, 30% of the annual commitment. Service continues to the end of that month's billing period. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- Monthly plans are non-refundable after 14 days, and annual prepaid plans are non-refundable after 14 days with service to the end of the term. [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- A free trial converts automatically: \"At the end of your free trial, your subscription begins, and Adobe will automatically charge your payment method.\" [Adobe Subscription and Cancellation Terms](https://www.adobe.com/legal/subscription-terms.html)\n- The Adobe Account plan page needs sign-in and a JavaScript browser, so an agent usually has to hand the cancellation to the person. [Adobe: manage your plan](https://www.adobe.com/go/acctmgmt_plan)\n\n## Scams that target customers\n\n- Report an email, website or pop-up that falsely claims to represent Adobe to phishing@adobe.com; psirt@adobe.com is only for security vulnerabilities in Adobe products. (Read from search-result text; helpx.adobe.com blocked automated reading on 2026-10-12.) [Adobe: notifying Adobe of security issues](https://helpx.adobe.com/security/alertus.html)\n"},"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}